CILLA ANN School Refund / Cancellation Policy

Effective date: August 25, 2026

Version: cilla-ann-school-refund-2026-08-v1

This policy applies only to the CILLA ANN School SaaS subscription offered by Hott Blocc LLC d/b/a Barber Knowledge. It does not govern continuing-education course purchases or separately licensed CILLA ANN curriculum.

1. Monthly School subscription

CILLA ANN School is billed at the price disclosed at checkout for each active School/location. The current standard School SaaS offer is $100 per month per School/location and renews monthly until canceled.

2. Cancellation

Cancellation stops future renewals according to the billing state shown in the customer's School billing controls. When the final paid School/location is scheduled for cancellation, the subscription is scheduled to end at the end of the current paid term.

3. Previously billed periods

Unless a specific offer states otherwise or applicable law requires a different result, cancellation does not automatically create a refund or prorated credit for a billing period that has already begun.

4. Duplicate charges and billing errors

Confirmed duplicate charges or platform/provider billing errors will be corrected as appropriate. Customers should report suspected billing errors promptly so the transaction can be investigated.

5. Service interruptions

If a material provider-side outage prevents use of the contracted service for an extended period, the provider may restore access, extend service, issue an account credit, or provide another appropriate remedy depending on the circumstances and applicable law.

6. Curriculum purchases are separate

CILLA ANN curriculum subscriptions have their own price, billing cadence, acceptance evidence, and refund/cancellation terms. Canceling School SaaS does not by itself rewrite the commercial history of a separately accepted curriculum subscription.

7. Data and records

Canceling recurring billing is not itself a request to erase historical School, transaction, compliance, or regulatory records. Retention, access, export, and deletion are handled under the applicable privacy notice, service capabilities, contractual obligations, and law.

8. Support

Billing or cancellation questions may be sent to Bk@barberknowledge.com.